Privacy, Policies & Guidelines

PHONE ORDERS
When placing a phone order please have our catalog handy so we can ask you for your Account Number and Keycode.

GIFT ORDERS
Calendars make wonderful gifts! Each day of the year your gift recipient will appreciate your thoughtful selection of a calendar that reflects his or her interests. We recommend letting the recipient know there is a something coming in the mail as people are sometimes wary of an unsolicited package arriving. We are happy to include a brief personal greeting from you to the recipient on the packing slip.

SHIPPING/PROCESSING FEES FOR
MULTIPLE SHIPPING ADDRESSES
OR SPLIT SHIPMENTS

Shipping and processing charges are incurred at the published rate for each shipment location ordered. If you choose to split a shipment for any reason separate shipping and processing charges will apply. We ship most instock orders within two business days.

MAIL ORDERS
If ordering by mail, be sure to read the order form carefully, and fill it out completely. If you have any questions, please call us at 800-321- 9327. Please note: Since we sell dated calendars, we often run out of stock approaching the Thanksgiving holiday. Please consider calling or ordering on our website, www.sormanicalendars.com, after Thanksgiving to ensure what you want is available.

BACKORDERED ITEMS If an item(s) is backordered, and we expect it within a reasonable time, we will hold the order for up to 30 days and ship it complete if possible. If we have not been able to re-stock in that time period we will ship what is available and cancel the backordered item(s). We strive to keep our non-calendar inventory in stock at all times.

PRIVACY Your privacy is very important to us. We ask for your phone number and email address so we can contact you if there is a question about your order. Your phone number will only be used to contact you with a question regarding your order. Your email address will only be used with our catalog mailing partners, to send you order & shipping information and to send important Sormani updates.

DUPLICATE CATALOGS Duplicate catalogs are wasteful for you, Sormani Calendars and our environment. So please call us at 800-321-9327 if you receive more than one catalog from us. Be sure to have the catalog(s) with you so that we can get the account number printed on each catalog to insure we eliminate the duplicate(s).

CUSTOMER SERVICE We strive to make your shopping experience with us as easy & stress free as possible. If you have any questions or concerns about our products or your order, you can reach Customer Service by phone 800-662-6612 or by email at Customer_Service@Sormani.us.

RETURNS If you are not delighted with your purchase, please return it to us for a full merchandise refund noting our reasonable policies as follow: Item(s) should be returned in a sturdy carton with sufficient protection around the product to prevent movement and damage. Include a copy of your invoice/packing slip, and the reason for the return. Calendars that are returned damaged or unsaleable cannot be refunded and will not be returned. Sormani Calendars only accepts returns postmarked to us within 30 days of the delivery confirmation date of the original shipment.

Return all items to:
Sormani Calendars/Sormani PAWS
Returns Department
PO Box 8531
Big Sandy, TX 75755-8531

 

Privacy Policy

Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.

What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

Credit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

  • Name
  • Mailing address
  • Email address
  • Credit card number
  • Home and business phone number
  • Other personal information (i.e. mother’s maiden name)

Email Information
In addition to providing the foregoing information to our partners, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity, at least once annually, to notify us of your desire not to receive these offers.

What Are Cookies? Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.

Sharing Information with Affiliates
From time to time you may notice offers from outside companies advertised on our Web site. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.

Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, address, telephone number and email for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your social security number or other personal financial data.

Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking calling our toll free number and requesting to be removed from email.

How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site.
Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as Social Security or account numbers to us through an unsecured email.

How Do We Protect Your Information?

  1. Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
  2. Valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information.
  3. Employee Access, Training and Expectations. Our corporate values, ethical standards, policies and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.

Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.


For questions not answered here, please contact us.